Privacy Policy

What We Collect

When you shop with us or get in touch, we may collect:

• Your name
• Your email address and phone number
• Your shipping and billing address
• Your order history with us
• Your age attestation — your confirmation that you’re 21 or older
• Basic site analytics, like which pages you visit and the device or browser you use

Payment Information

When you pay, your card details go straight to our payment gateway, which processes the charge. We never see or store your full card number on our servers. Your card statement will show THE CIGAR VAULT.

How We Use It

We use your information to:

• Fulfill and ship your orders
• Verify that you’re 21 or older
• Answer your questions and provide customer service
• Send you order confirmations and shipping updates

We don’t use your information for anything you wouldn’t expect from a cigar shop.

Who We Share It With

We share only what’s needed to run the business:

• Our payment processor, to charge your card
• Shipping carriers, to deliver your order
• Our email provider, to send order and account messages

We do not sell your personal information, and we don’t hand it over for anyone else’s marketing.

Cookies and Analytics

Our site uses cookies and basic analytics to keep it working and to understand how people use it. You can turn off cookies in your browser settings, though some parts of the site may not work as well if you do.

How Long We Keep It

We keep order and account records as long as we need them to run the business and meet our legal and tax obligations, and then we dispose of them.

Access and Deletion

Want to see what we have, correct it, or have it deleted? Email Thecigarvaultnj@gmail.com and we’ll take care of it. We may need to keep certain records where the law requires.

Not for Anyone Under 21

This site and everything on it is meant for adults 21 and older. We don’t knowingly collect information from anyone under 21. If you’re not 21 yet, please don’t use this site or give us your information.

Security

We use reasonable safeguards to protect your information, and we keep payment processing with a dedicated gateway so card data never lives on our servers. No system is perfectly secure, but we take protecting your information seriously.

Contact

Questions about your privacy? Email Thecigarvaultnj@gmail.com or call (973) 333-7475. The Cigar Vault, 101 US Highway 46, Unit 131, Pine Brook, NJ 07058.